I hope you are doing well.
We are absolutely thrilled with the gas insert for our fireplace, which was
installed on Friday. We have already used it more in three days than we
used our wood burning fireplace in ten years!
We could not possibly be happier. The outstanding customer service we
received from Kitty and Jawid made the entire experience exceptional. I do
not recall the name of the other staff who came with Jawad but also wanted
to thank him.
The only question Russ and I are asking ourselves is *"Why didn't we do
Thank you again.
Good morning Kitty
Thank you for all your help and your call on the weekend - fantastic
Just wanted to say that Jawid went over and beyond expectations and
totally saved the day yesterday when he installed the fireplace! I was
very impressed by his commitment to the project and told him same. That is
the kind of quality that I expect from such a great company and good
people, so thanks to both you and him!
Just want to say a quick thank you! Jawid was absolutely lovely and did a
Andrea from Etobicoke, ON
Thank you for your very prompt and professional assistance. We are thankful
to have purchased such a quality product and good value.
Robert McLevy, U.S.A.
I would just like to express my gratitude to Jawid for being such a professional, friendly individual. We were so impressed with his workmanship and attention to detail. Please pass along my appreciation to Jawid for giving us such a positive experience with our fireplace installation.
I just wanted to say thank you for everything. Mike and Jawid came and they
did a fantastic job resolving the issue, and Grace and I are extremely
happy with our fireplace.
I will not hesitate to recommend Woodbridge Fireplace to anyone.
Dave has now finished the install and the fireplace is operational. I am most pleased with the job they did and with the professional way it was done...in spite of the -32C° wind chill.
Thanks for your patience in working with us since October. I appreciate your flexibility and willingness to negotiate on price and schedule.
Now that we have had two Woodbridge fireplaces over the past ten years with satisfaction, I would highly recommend your product and service. Sincerely, Ron Orr
Hi Kitty, Tony, and all the great team at Woodbridge,-
I want to thank you for the great experience I have had at Woodbridge Fireplace buying my C34 Regency Gas Stove. Your competitive prices and selection of products are second to none. I can confirm this having visited several other fireplace outfits in the GTA with my requirements. One could be content having landed the right product at a great price, but more impressive comes your customer service - the after sales support, the team's deep knowledge of all facets in this industry, the ease of doing business, friendliness, and eagerness to delight a customer. No doubt - I am delighted to refer potential buyers to Woodbridge Fireplace for some great experience!!
Best regards,-- Steve D'Amato.
My name is Andrea and I am a very satisfied customer of yours. When we spoke a couple of weeks ago, you were most helpful in sending Dave Whitmore to my residence to remedy my numerous issues with Spark Modern Fires outdoor fireplace. I found Dave to be most pleasant, professional, and responsive to my concerns. He made the trek from Woodbridge to Toronto, he replaced the faulty receiver, and provided me with a new remote to replace the old one which was working intermittently - all at no cost to me. He had been here a year ago to remedy the situation, but unfortunately my landscaper did not involve me in the meeting, and as a result, it became an ongoing problem for me. Good customer service is a rare commodity these days, and I just wanted to let you know how much I appreciate your efforts in going above and beyond to make your customers happy. I will definitely speak highly of your company and refer others to you. -- Andrea.
Fireplace is installed and exceeds our expectations. I have to say your install team was really great and we felt very comfortable having them in our home. I will highly recommend your services to my friends and family. Thanks for everything! -- Kathy and George P.
Thanks for speaking with Peter this morning and giving us good advice. We got a little carried away with trying to make our beautiful fireplace visible from everywhere. Don't have a 2-storey five-sided, do you? :-) I just wanted to thank you for the time and effort that you have put into addressing our concerns. From the time I first found your beautiful WEB-site and spoke to Kitty, to coming to the showroom to meet with you, it has been nothing but outstanding customer service. I can't wait to have the fireplace installed and working, I will send you a photo when it is done. -- Best regards and have a great weekend! -- Sharon.
Hi Kitty & Tony:
Coming from out of town, I was very impressed with Woodbridge. We had just returned an electric fireplace purchased through Costco, somewhat similar in size / design to the one we purchased through Woodbridge. The quality of workmanship in the Dimplex we purchased was evident from the moment we opened it, not only in the wood detail and overall set up, but especially in the look and ambiance it now gives to the room. Well worth the little extra. Not only was the pricing better here, what spoke volumes was the caring, quality customer service. I highly recommend them - we were very pleased and although it was nearly an hour drive, we would come back again guaranteed! - Yvan Brochu
Thanks for the great help and service today.
That was much appreciated. Tony was very helpful as were you! The part I bought from you today solved my problem. Thanks Again - Steve Draga
Just wanted to say thank you once again to both you and Tony - I love my fireplace!! -- Much appreciated --- Donna S.
Hello Kitty and Dave,
I just wanted to take a moment to thank both of you for your excellent service. The fireplace is a wonderful addition to our home renovation. Special thanks to the installers who did a fantastic job despite the undesirable weather conditions. They were clean, courteous and did a thoroughly professional job. We are extremely satisfied with our purchase. The family absolutely loves it. Best regards, --- Patrick D.
Thank you for a great experience at your shop.
You are most helpful, kind and not salesman like, which I love about your team. You truly helped us do the right thing for our home. And Dave was wonderful and got the work done. They even cleaned before they left. I will always remember the
experience and you will for sure see us again. And I will recommend you to all my friends and family without a doubt.
Thank you kindly. ---- Love, Humbles
Kitty. Fireplace looks great.
Thank you for the prompt attention. Jawid adjusted the air intake and said it was not working right. Hopefully with adjustments it will be working properly.
We sincerely appreciate your looking after things and making sure it was completed properly.
I will definitely recommend you and your company to others.
Please give my regards on to Tony.
All the best. ---- Craig
Jawid was wonderful!
Prompt and polite ....my idea of great service! :D --- Beverley Bonello
Dave and Kyle did a great job,
We couldn't ask for better. Dave is fabulous and we love the finished product! I'm sure Tony already knows the quality of his logs and his top notch designs but please pass along how happy we are. Thanks again,---- Lisa
Jawid and his assistant have done a very professional job, thank you!
They are the kind of trades people that are pleasant to have around one's house; polite and respectful.
So far the fireplace looks great and is working perfectly. I know my wife will love it. She is away at the moment, but is in for a nice surprise when she returns home. Best regards,----- Cyril
Hello Kitty and Jawid,
The installation went very well, the fireplace is working great, the service was professional, punctual, very clean and courteous. Thank you for taking such good care of our business. Regards,------ Carlos Morbey
I just wanted to express our deep appreciation for Dave's efforts for going an extra mile during the installation of our fireplace. There were some difficult challenges, to say at least. My wife and I feel that he went above and beyond in meeting those challenges and we are extremely satisfied with the end results. Please make sure this message is passed to the powers that be. I think enough people don't go out their way to pass on compliments to those that are well deserving.---Steve & Heather Salvati.
Hi Kitty, The parts just arrived!
Thank you very much for the prompt resolution to our problem! This company has amazing customer service! --- Paula.
Hello Kitty, I would like to sing the praises of Jawid.
He did a wonderful job today.
Polite, clean and efficient, he is a great representation of your company.
Please pass this on to Tony and please let Jawid know that I have expressed this satisfaction.